Definition: ‘Return’ is defined as the action of giving back the item purchased by the buyer to DB Siggnature on the DB Siggnature website. The following situations may arise:

1. The item was defective.
2. The item was damaged during shipping.
3. Products were missing
4. The wrong item was sent by DB Siggnature.

Returns could also result in a refund of money in most cases.

Points to be noted:

1. DB Siggnature can always accept the return, irrespective of the policy. We encourage the buyer to review the listing before making a purchase decision. In case the buyer orders the wrong item, the buyer shall not be entitled to any return or refund. The buyer needs to raise the refund request within 20 days from the date of payment realization. Once the buyer has raised a return request by contacting us, DB Siggnature can choose one of the following options:
2. Replace after shipment collection: DB Siggnature has agreed to wait for the logistics team to collect the shipment from the buyer before replacing it.
3. Refund after shipment collection: DB Siggnature has agreed to wait for the logistics team to collect the shipment from the buyer before refunding.
4. Refund without shipment collection: DB Siggnature has agreed to refund the buyer without expecting the original shipment back.
5. Replace without shipment collection: DB Siggnature has agreed to replace the order without expecting the original shipment back.

In the event DB Siggnature accepts the return request raised by the buyer, the buyer will have to return the product, and then the refund shall be credited to the buyer as cash or DB Siggnature Money.

Further, for returns being made by the buyer to DB Siggnature of the product, the following parameters need to be ensured by the buyer:

The product should be unopened, intact, with the original shipping material, and unused.

If the product being returned is not in accordance with the above parameters, then the buyer shall not be entitled to any refund of money from DB Siggnature.

Shipping costs for returning the product shall be borne and incurred by the customer.

Replacement

Definition: Replacement is the action or process of replacing something in place of another. A buyer can request a replacement whenever he is not happy with the item, the reasons being damaged in shipping, defective item, item(s) missing, wrong item shipped, and the like.

Points to be noted:

1. DB Siggnature can always accept the return, irrespective of the policy.

DB Siggnature needs to raise the replacement request within 20 days from the date of delivery of the products. Once the buyer has raised a replacement request by contacting us, the following steps shall be followed:

2. The buyer is asked for “reason for return.” Among others, the following are the leading reasons:

(a) Shipping was damaged.

(b) The item was defective.

(c) Item(s) were missing.

Wrong item sent

3. In the event that DB Siggnature accepts the replacement request, the buyer shall be required to return the product to DB Siggnature, and only after the return of the product shall DB Siggnature be obliged to provide the replacement product to the buyer.

In case DB Siggnature doesn’t have the product at all, DB Siggnature can provide the refund to the buyer, and the buyer shall be obligated to accept the refund in lieu of a replacement. All the product parameters shall be required to be complied with in cases of replacement.

All shipping and other replacement charges shall be borne and incurred by DB Siggnature.

Disputes via chargeback

Whenever a chargeback (CB) comes from a payment gateway or bank, the following situations may arise:

1. Item not received CB: The buyer hasn’t received the item. A refund will be created in accordance with the dispute policies.
2. Unauthorized CB: The buyer hasn’t made this particular transaction. A refund will be created in accordance with the dispute policies. Issuing the correct and complete invoice is the sole and primary responsibility of DB Siggnature.
3. The item is not as described, meaning it is not what the buyer expected. The dispute will be decided in accordance with the dispute policies.